Q1. I am having trouble accessing www.GoArmyEd.com.
A1. If you are experiencing problems accessing the Army Credentialing and Continuing Education Services for Soldiers (ACCESS) Web page at Instructions for Schools to Participate in GoArmyEd to view the School Participation Instructions for One Portal, most likely your browser is not set up with a Department of Defense (DoD) Security certificate. If a link appears on the warning screen which will allow you to continue, it is safe to click and proceed to the Web page. If not, please go to https://public.cyber.mil/pki-pke, click InstallRoot 3.16.1 A and download the zip file. Open the downloaded zip file, navigate to the Windows folder and double-click InstallRoot_v3.16.1A.exe or InstallRoot_v3.16.1Ax64.exe to install the certificate. Please make sure to close and re-open your browser before proceeding back to the ACCESS homepage.
Q2. My school does not accept credit cards for payment of tuition. What other forms of payment can we use?
A2. The Government Purchase Card (GPC) is the preferred method of payment for all Army tuition payments. The Government has a contract with US Bank/SmartPay to provide VISA card services. In accordance with the rules for VISA merchants, if your school accepts VISA as a form of payment from one party, you must accept VISA from all parties. If your school does not accept VISA as a form of payment, then you will need to request a GPC exception. A GPC exception request can be initiated by selecting other Payment Method during your school profile set-up. An Army Education Representative will contact you to discuss your GPC exception request.
Q3. How do we invoice the Army under the Tuition Assistance (TA) program?
A3. For detailed information on invoicing, please review the information on the Army Credentialing and Continuing Education Services for Soldiers (ACCESS) web page at Instructions for Schools to Participate in GoArmyEd listed under "Access Non-LOI School GoArmyEd Help Setup". Further training will be available through the GoArmyEd portal after your profile has been established.
Q4. We have multiple locations; do we have to establish a primary Point of Contact (POC) at each location?
A4. To set up your school's profile, you will need to provide a primary POC. The POC is able to designate alternate points of contact and delegate tasks so more than one person can access your school's profile. To update your profile, please review the instructions on the ACCESS web page.
Q5. How do we request a login and password for the GoArmyEd website?
A5. For complete instructions on how to obtain a login and password, as well as additional information, go to Instructions for Schools to Participate in GoArmyEd. When you have a login and password, you may then set up your school profile. The profile will include your Tax ID, various points of contact, and payment information. Please visit the website included in your initial letter for frequent updates.
Q6. Does the TA program apply to Reserve Soldier and National Guard Soldiers?
A6. All Soldiers, Active Duty, Army Reserve (AR) and Army National Guard (ARNG) Soldiers request and receive TA through GoArmyEd.
Q7. When I enter my Office of Postsecondary Education Identification (OPEID) code, I get an error message. How do I look up my OPEID code?
A7. To look up your schools eight digit OPEID number, please visit http://nces.ed.gov/collegenavigator. For complete instructions on how to obtain a login and password, as well as additional information, go to Instructions for Schools to Participate in GoArmyEd. When you have a login and password, you may then set up your school profile. The profile will include your Tax ID, various points of contact, and payment information. Be sure to visit this same site for frequent updates.
Q8. What schools can participate in the TA program through GoArmyEd?
A8. Tuition assistance can be used by institutions that have signed Voluntary Education Partnership MOU with DoD (contained as an enclosure to Dodi 1322.25). These schools must meet the following; Are in compliance with state requirements and laws, are state-approved for the use of veterans' education benefits (post-9/11 GI Bill), are certified to participate in federal student aid programs through the Department of Education and are accredited by a national or regional accrediting body recognized by the Department of Education and conduct programs that support degree programs from that institution.
(Note: Tuition assistance eligibility is contingent upon the individual Service tuition assistance policies. For more information on Service-specific TA policies, Service contact information is available at: https://www.militaryonesource.mil/voluntary-education).
Q9. My school does not have an OPEID code. Are we still able to create a profile in GoArmyEd?
A9. If your school does not have an OPEID code, please contact email@example.com to request instructions on creating a profile on the GoArmyEd website. If your school wishes to obtain an OPEID code from the Department of Education, please visit https://eligcert.ed.gov/.